One of the major skills that newly appointed managers need to acquire is how to build trust with the employees that now fall under them. They are going to be providing leadership, encouraging employees, possibly changing procedures, and evaluating staff competency.
To do this, they need employees to have confidence in their ability to guide them. So to respect that they will make sound decisions and provide competent supervision and guidance. Without such trust, managers will face employees who are reluctant to follow their guidance. They might even be tempted to rebel against their leadership.
What Is Trust in a Manager?
When employees trust a manager, they will be eager to find new and creative ways to work. This is because they believe that the manager will be impressed by their performance and reward them accordingly. They are confident that the manager will be fair to all members of the team and treat them equally. They know that if they express a grievance or face a problem, the manager will be a receptive listener. Consequently, he/she will address the situation fairly and come up with a workable solution. They know, too, that the manager will treat them with respect. He/she is ready to listen to their suggestions, and not talk down to them.
The suggestions below will enable a newly appointed manager to learn how to build trust among employees and to work hard to earn their confidence.
Who Needs Trust the Most?
Existing managers already have established a management style. So their employees will have decided how much they trust them. Most newly appointed managers, however, are a blank slate to the employees as far as their management abilities are concerned. They therefore need to know how build trust at the outset before any concepts of their management skills take hold. This makes earning trust a more urgent and imperative task than for those who have served as managers for some time.
Younger managers probably need to work harder at earning trust than their older counterparts. This happens particularly if the employees over whom they have charge are older than they are.
How Much Are Trusted Managers Worth to a Company?
Clearly, any company values its employees and the contribution they make to the company. If their managers have the trust of their employees, the workplace will be pleasant. Therefore, employees will be more productive.
As a result, learning how to build trust not only benefits your effectiveness as a manager, it also ultimately benefits the company.
6 Tips to Teach You How to Build Trust as a Manager
A new manager who wants to know how to build trust should consider taking these steps to do so.
1. Be an Effective Communicator
Communication is vital and trust helps to encourage it. Learning good communication skills, therefore, is a significant step toward knowing how to build trust among your staff. Among the key ingredients are:
- Letting everyone know what is going on;
- What changes happen inside the company;
- When they will be implemented.
If employees trust their managers, they will communicate not only their confidence but also their complaints to them. This helps everyone solve problems. Good communication is essential not only on a broad basis, but also at the individual level. Being a good listener and understanding what employees tell you is vital. So it is following up and informing an employee of any action that you take as a result of a discussion.
2. Display Credibility
From the outset, a new manager needs to establish such assets as integrity and reliability. If employees are to trust you, they want to know that you can indeed be trusted. They want to know that you are truthful and authentic and that you won’t tell them one thing and do another. If a staff member confides in you, you will need to retain that confidence in all situations.
Avoid telling employees they are doing a good job and then bad mouthing them to senior management or, worse yet, to other employees.
3. Empower Employees
In learning how to build trust, you should ensure that you give your employees the ability to show creativity. They need to use their skills in new and exciting ways.
Employees should be able to trust that their manager will permit them to make mistakes if, in doing so, they are trying to advance the company’s interests. Trying a new way of doing something shows initiative. If a new plan fails to work out, an employee should be encouraged to keep trying new ways. One of them eventually is likely to work out for the best and enable your team to take a big leap forward.
4. Serve as a Mentor to Your Team
It is important that you are an example as much as a boss to your employees. You can draw from your experience to show them how good to do their jobs. They will appreciate the help. Also, mentoring can become a good method in showing how to build trust among your team.
5. Treat All Employees Equally
True, some employees are bound to be better team members than others. But, in establishing how to build trust, it is important that you do not play favorites. Try to find different assignments for those who are finding it difficult to cope with the duties assigned to them. Perhaps their abilities are more suited to other work.
6. Solve Conflicts Quickly
Of course, you can solve some situations more easily than others. But, at any sign of trouble, you should call together those involved. Then, listen carefully to what each says, and seek to find a compromise.
In learning how to build trust as a new manager, it is important to realize that when you show trust, people will trust you back. Use the above steps to encourage your employees. Avoid ordering them around. Work with them and they will show trust in you and give you their best efforts.
Do you have any tips on how to build trust as a newly appointed manager? Let us know.
The images are from depositphotos.com.